Dialekt AITroubleshooting
Edi HasajMy database connection test is failing. What should I check?
1. Verify host, port, username, password are correct
2. Ensure dialektai IPs are whitelisted in your firewall
3. Check that the database port is open (5432 for PostgreSQL, 3306 for MySQL)
4. Confirm user has SELECT permissions
Schema indexing failed. What do I do?
1. Check error message in database details
2. Ensure database user can query system tables
3. Try manual Reindex button
4. Contact support if persistent
Widget shows "Unauthorized" error. How do I fix it?
1. Verify API key is correct in data-api-key
2. Check key hasn't been revoked
3. Ensure CORS origins include your domain
4. Open browser console (F12) for detailed errors
I'm getting 429 Rate Limit errors. What can I do?
1. Check X-RateLimit-Reset header for reset time
2. Implement exponential backoff in your code
3. Reduce request frequency
4. Upgrade to higher plan for increased limits
Queries are timing out. How can I fix this?
Queries timeout after 30 seconds. Solutions:
1. Ask for smaller date ranges ("last 7 days" instead of "all time")
2. Add time filters to questions
3. Use aggregations instead of raw data
4. Check database performance and add indexes
